Order Changes

Customers may request modifications to an order before fulfillment activities have started. Depending on the status of the order, changes may include updating the shipping address, correcting customer information, changing product variants, adjusting quantities, or removing items from the order.

Due to our fast processing procedures, we cannot guarantee that all requested changes can be completed. Once an order enters preparation stages, modification options may become limited.

To improve the likelihood of successful changes, customers are encouraged to contact our support team immediately after identifying an issue with their order information.

Cancellation Window

Orders may generally be canceled if the request is received before the order enters processing or fulfillment activities. Since most orders are prepared quickly, the available cancellation window may be relatively short.

We strongly encourage customers to review their order details carefully during checkout and immediately after receiving their order confirmation.

Cancellation requests submitted shortly after an order is placed have the greatest likelihood of being successfully accommodated.

Processed Orders

Once an order has entered processing, packaging, or carrier scheduling stages, cancellation may no longer be possible.

Orders that have already been shipped cannot be canceled because they are already in transit through our delivery partners.

In these situations, customers may still have options available under our Return & Refund Policy after delivery has been completed and provided that return eligibility requirements are met.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information entered during checkout is accurate and complete.

If an incorrect address, apartment number, postal code, or recipient name is discovered, customers should contact us immediately. Address corrections may still be possible if fulfillment has not yet begun.

If a package has already been shipped, address modifications may become limited or unavailable depending on carrier policies.

Incorrect or incomplete shipping information may result in delivery delays, returned shipments, or unsuccessful delivery attempts.

Refunds for Canceled Orders

If an order cancellation request is approved before processing begins, any applicable refund will be initiated using the original payment method used for the purchase.

Refund processing times may vary depending on payment providers and financial institutions.

Approved refunds are generally processed within our standard refund processing period of up to 12 business days.

If cancellation is no longer possible because the order has already been processed or shipped, refund eligibility will be subject to our return procedures after delivery.

Replacement Orders

In certain situations, customers may prefer placing a replacement order instead of modifying an existing order.

If an item is unavailable, if significant modifications are required, or if the original order can no longer be adjusted, creating a new order may be the fastest and most efficient solution.

Replacement orders remain subject to product availability, pricing at the time of purchase, and normal order processing procedures.

Customer Responsibilities

To help avoid unnecessary delays and order issues, customers are responsible for reviewing all information carefully before completing checkout.

This includes verifying:

• Product selections and quantities.
• Size and variant choices.
• Billing information.
• Shipping address and recipient details.
• Email address and contact information.
• Payment information before submission.

Providing accurate information significantly improves fulfillment efficiency and reduces the likelihood of shipping complications or delayed deliveries.

Customers should also monitor order confirmation emails and shipping notifications to ensure all details remain accurate throughout the fulfillment process.